Analisis Strategis Produktivitas Kerja Pegawai Pada Dinas Perhubungan Kota Bekasi: Pendekatan Importance Performance Analysis (IPA)

Strategic Analysis of Employee Work Productivity at the Bekasi City Transportation Office: Importance Performance Analysis (IPA) Approach

Abstract

The Bekasi City Transportation Agency serves as a vital regional element in transport governance, traffic flow efficiency, and fulfillment of public safety standards. Based on government performance accountability reports, macroscopic indicators such as the Public Satisfaction Index remain favorable, yet the ASN Professionalism Index has fallen short of its designated 2025 target of 86.5, stalling at 84.56. This empirical study comprehensively evaluates the underlying public servant productivity phenomenon utilizing the strategic framework of Importance-Performance Analysis (IPA). Primary data was compiled through structured questionnaires leveraging Likert-scaling distributed to a total sample of 46 administrative and operational personnel within the General and Personnel Sub-division (Umpeg). Quantitative computations reveal diverse conformity indices among productivity dimensions, wherein clear job descriptions and explicit work instructions occupied the highest level of expectation urgency (mean importance score of 4.43), whereas individual initiative and operational adaptability emerged as contemporary organizational strengths (mean performance score of 4.24). Conversely, administrative time efficiency and punctual completion of back-office operations represented critical systemic vulnerabilities (performance score of 3.98). The overall aggregate importance calculated at 4.04 paired with an aggregate performance of 4.14 yielded a combined Conformity Rate (TKi) of 102.48%. This finding clarifies that while quality orientation remains adequate, institutional time-management interventions are highly requisite to bridge temporal competence gaps and bolster the long-term professional indexes of the public service agency.